Privacy Policy

This Privacy Policy explains how MicroProviders Care ("we", "us", "our") collects, uses, shares and protects personal data when you visit our website, sign up for an account, or use our services. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, MicroProviders Care is the data controller for the personal data described in this policy. If you have any questions, you can reach us at privacy@microproviders.care.

1. Information we collect

We collect the following categories of personal data:

• Account details — your name, email address, phone number, and business or trading name when you register.
• Profile information — anything you choose to publish on your public provider profile, such as the services you offer, your area, and your hourly rate.
• Billing information — subscription details and payment records. Card payments are handled by our payment processor; we do not store full card numbers.
• Care records you create — information you enter about your clients and your work. You are the controller for this data; we process it on your behalf as described in our terms.
• Usage and device data — how you interact with the site and app, plus technical information such as IP address, browser type and pages visited.

2. How we use your information

We use personal data to:

• Provide, operate and maintain your account and our services;
• Process subscription payments and send you related notices;
• Respond to your enquiries and provide customer support;
• Send service updates and, where you have opted in, marketing communications;
• Improve and secure our website and services, and detect and prevent fraud or misuse;
• Comply with our legal and regulatory obligations.

3. Legal bases for processing

We rely on the following legal bases under the UK GDPR:

• Contract — to deliver the services you have signed up for;
• Legitimate interests — to run, improve and secure our business, where this is not overridden by your rights;
• Consent — for optional marketing and non-essential cookies, which you can withdraw at any time;
• Legal obligation — where we must retain or disclose data to meet legal requirements.

4. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us run our business — such as hosting, payment processing, email delivery and analytics — and only to the extent they need it. These providers are bound by contract to protect your data. We may also disclose information where required by law, or to protect the rights, safety or property of our users or others.

5. Data retention

We keep personal data only for as long as necessary for the purposes set out above, or for as long as we are required to by law. When you close your account, we delete or anonymise your personal data within a reasonable period, except where we need to retain records for legal, accounting or fraud-prevention reasons.

6. Keeping your data secure

We use appropriate technical and organisational measures — including encryption in transit, access controls and regular reviews — to protect your data against unauthorised access, loss or misuse. No system can be guaranteed completely secure, but we work continually to keep your information safe.

7. Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data in certain circumstances;
• Object to, or ask us to restrict, certain processing;
• Request a portable copy of the data you provided to us;
• Withdraw consent where we rely on it.

To exercise any of these rights, email us at privacy@microproviders.care. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies to run the site and understand how it is used. For details, please see our Cookies Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above and, where changes are significant, let you know by email or through the service.

10. Contact us

If you have any questions about this policy or how we handle your data, email us at privacy@microproviders.care.